How is my privacy protected?

FirstLight are very conscious about ensuring the privacy of our families. This is again reflected in our video counselling service which we have built utilising state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting our families privacy and safeguarding the information they provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations, so you can feel safe and comfortable.

Everything you tell your counsellor is protected.

  • All the messages between you and your counsellor are secured and encrypted by banking-grade 256-bit encryption.
  • Our servers are hosted in an "A Grade" facility, ensuring the best-in-class security and protection.
  • Our browsing encryption system (SSL) follows modern best practices, providing world-class online security and encryption.
  • Our databases are encrypted and scrambled so they essentially become useless in the very unlikely event that they are being stolen or inappropriately used.

If you wish for any of your information or records to be released to a third party, please let your counsellor know. Your counsellor will send you an authorization form that you will need to fill and sign before your information can be released.

  • Dated: Jun 23

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