How do live chat sessions work?

You will sometimes want to have a text conversation with your counsellor in real-time. This way you can still enjoy the convenience and privacy of messaging but also enjoy a "live" interaction that allows instant response and feedback from your counsellor.

To have a live chat session, you will first need to schedule a time with your counsellor. At the scheduled time, on this page, click on the "Click Here to Speak With a Counselor" button at the bottom right corner of your screen. Then start typing and chatting with your counsellor.

• Dated: Jun 23